Cloud enterprise asset management (EAM) software helps teams achieve better maintenance and customer service outcomes. Organizations have told IDC that adopting a formal, modern EAM system helped them achieve the following metrics:
Maintenance is a competitive advantage when organizations shift the focus from just minimizing overhead to effectively delivering customer, employee, and operational value.
Assets are on the front line, serving customers and constituents, making products, and helping teams do their jobs. Manufacturers need assets and equipment to perform at their best to meet commitments to partners and customers, building trust and long-term relationships. Utilities depend on their assets to provide reliable, consistent “always on” service. In healthcare, properly maintaining equipment has a direct impact on patient outcomes. Organizations in all industries face pressure to deliver more personalized and on-demand experiences. Well-maintained assets are crucial to realizing positive customer experiences.
Businesses, institutions, and agencies are investing resources into digitally transforming their maintenance operations as extending asset lifecycles becomes a higher strategic priority. Cloud software provides the agility, resiliency, and scalability that organizations need to gain greater data visibility and shift IT responsibilities so they can focus on maintenance strategy. IDC’s 2019 SaaSPath Surveyshows that more than two-thirds of on-premises EAM application users plan to move to a software-as-a-service (SaaS) model within the next three years. Several key issues propelling EAM forward to the cloud are: